CUSTOMER SERVICE: +44 (0)3300 535899 // customercare@plumb2u.com
 Shipping ServiceCourier companies we work withWe send our products through Royal Mail, DPD, UPS, DX and The Pallet Network. Shipping optionsWe have different shipping methods and couriers. We offer free standard shipping for orders over £50* (UK mainland only). If you are in a rush and you need a product, have a look at the Express Delivery (UK mainland) option (1-2 working days), available for most items. Please note that this option is not availabe for all products. You can find the details at checkout or contact us if you need more details. Some products are dipstached directly from our suppliers and the ETA may vary. You can identify them on our product pages as they have the "Direct from Supplier" text and you can find the ETA on the product page. You can select your delivery method when you place an order. The shipping options we offer and the charges are shown below. Our cut-off time for orders is 1PM and we dispatch items Monday to Friday (excluding bank holidays). All orders received after 1PM, will be dispatched on the next working day with the chosen delivery method. * There are some items excluded from the free standard shipping for orders over £50 due to their volume or weight. Free standard delivery on orders over £50* (UK mainland only) * There are some items excluded from the free standard shipping for orders over £50 due to their volume or weight.
Please take note that these prices are for orders up to 25 KG. If the order is over 25KG, the delivery charge will increase.
*If you are buying from outside of United Kingdom, please contact us for more delivery details.
Some items have different shipping options due to their special conditions (weight and dimensions) and the delivery options are shown below. Please note that some boilers and radiators are included on this shipping method.
If you have any questions about our delivery options and what products are included in each, please find out more with your postcode before checkout. FAQ's If you have questions about our shipping options here you can find some FAQ's 1. Do you offer Next Day Delivery? We do offer a Express delivery (1-2 working days) service for most of our products, but it is not possible on some products. Please go to checkout page to check the available delivery options or get in touch with our customer service for help.
*Please note that some items are directly sent from our suppliers and ETA may vary. 2. Do you offer Next Day delivery service on cylinders? Unfortunately not. Most of these cylinders are dispatched from the manufacturer directly and the delivery time will depend on availability and stock. Generally ETA is 2-5 working days but some ranges can take up to 15 working days to be delivered.
Please get in touch if you need the products sooner than that so we can check the availability for you. 3. I've not received my order and I have a plumber booked. Can I claim plumbing costs? No. We will do our best to make sure you receive your order on time but we highly recommend booking your plumber once you have the order. 4. How much is delivery? We have different delivery options and prices. Please check this page to know all our shippiong options and their prices. If you want to know the delivery options for your cart, go to check out and you will see the delivery options available for your order and the prices (You don't need to add your details to check the delivery options, you will only need a postcode to check the available options for your cart). 5. What paperwork do you include with the delivery? We don't include any paperwork on our parcels. You will receive an email once your invoice is ready to download on our website. You can download it from your account on our website. 6. How long will it take for my order to arrive? We send out the majority of orders to arrive within 2-4 working days from the date of order. For a more accurate estimate, please call the Sales Team. Many products are held in stock for fast delivery but some do have to be ordered in especially or come direct from the manufacturer to yourself. 7. Do you offer Free Delivery? Yes, we offer Free standard delivery on orders above £50 that weigh less than 15kg. However, there are some products excluded from this promotion due to their size or weight. Please check the options for your cart at checkout. 8. Why is there a delivery charge for 25kg bags of salt, even though my order is over £50? Due to the weight of the item, the couriers charge a surcharge. Therefore we have no option but to charge a £6.90 fee per bag of salt for delivery. |
