I have attempted installation. Can I return my goods?

Unfortunately not. Though if you have installed the goods and they are faulty, please contact us.

I received the wrong item. How can I return it?

Contact us by email with the order number, the product ordered and the item received and we will provide you with all instructions to sort it out.

Plumbing and heating supplies for everyone

CUSTOMER SERVICE: +44 (0)3300 535899 // customercare@plumb2u.com

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Store network

Plumb2u Click and Collect stores

Name: Plumb2u
Address: Unit 1 Epsom Business Park, Epsom, KT17 1JF, GB
Telephone: +44 (0)3300 535899

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About Plumb2u and Click & Collect points

We are plumbing and heating merchants. We supply a wide range of products such as shower pumps, water heaters, bathroom taps, electric and thermostatic showers, towel rails, heating controllers, thermostats, macerators and more. We offer an extensive collection of premier brands, including Salamander Pumps, Salus, Hyco, Polypipe, Bristan, Triton, Tapworks, Geberit, Insinkerator, Wirquin and Roca.

You can place an order online at Plumb2u.com and collect it within our stores network including our Tucker French branches and Maloney's Branch in Epsom. You can see the store locations and opening hours on the map below.

We also have Bathroom Showroom in Esher (Bathroom Gallery) where you can see some products on display and get advise for your bathroom projects.

How our Click & Collect process works?

The steps to place an order for click and collects are below:

Check the stock availability on the product pages. We use a traffic light system as you can see below
Add the products to the cart
At checkout, Select the "Click and Collect store" you want to use to collect your order. Once the order is paid, you will get an email confirmation
Once your order is ready to collect, we will send you an email so you can collect your order
When collecting, please bring your order number with you

Good stock level

Low stock level

No stock

Please note you need to place your order online and wait to collect the order once you received an email confirming your order is ready.

Please note we don't hold stock for all our online catalogue in stores, so please check the stock availability for each branch on the product pages.

Do you still have some questions about ordering? Please check our Click and Collect FAQs question below or visit our FAQs section.

If you want you know more about us, please visit our Plumb2u about us page.

Click and Collect FAQ's

If you have questions about our Click and Collect service here you can find some FAQ's

1. When can I collect my order?

We will do our best to get your order ready to collect soon and we will email you once is ready to collect.

If you need the item urgently, we suggest you to contact us to make sure your order is ready before you come into the shop.

2. Can I place an order over the phone?

Unfortunately, we can't take orders over the phone. The orders need to be placed on our website before collection.

3. Can I pay in the shop?

Unfortunately not. We offer the service of Click and Collect and the orders need to be placed online in order to collect them from the selected store.

4. Can I collect my order from a store that is out of stock?

Unfortunately, our system will only allow you to place an order for the store we are showing stock in. However, if you need to collect your order in a different store, please contact us and we will check the availability for you and check how quickly we can get the item in the desired store.

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Complete list of stores

Fulham Branch

3 Royal Parade Dawes Road

SW6 7RE Fulham

0203 667 2761

High Wycombe Branch

Unit 9 Central Park Business Centre Bellfield Road

HP13 5HG High Wycombe

01494 526111

Kingston Branch